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Noticeboard

STAXTON SURGERY AND PRESCRIPTION COLLECTION UPDATE 


We have noted the uptake for the Staxton clinic appointments has declined and we have thought about how we could serve our patients better. We noticed an increased demand for urgent appointments for problems that could be treated excellently by a nurse practitioner.


 From 4th September our new nurse practitioner, Theresa, will start and will be available 3 days per week, offering 'immediate' (same day) appointments.


We feel the appointments are best offered in the Sherburn and Rillington practice premises as they are much better equipped than the Staxton Village Hall. We are therefore finishing the Staxton Village Hall clinics from July 2017, meaning the last clinic will be held on Tuesday 27th June.


 The current prescription service which currently runs from Pat Pickard’s home in Staxton will cease from Wednesday 28th June – any prescriptions not collected from Pats after this date will be returned to the Practice for collection. As an alternative the practice does offer a prescription delivery service for all our patients, this will continue where needed to deliver prescriptions to patient's houses by our delivery driver. This requires you to be at home to sign for the prescription on the delivery day. We offer this service on a Tuesday and Thursday mornings and Wednesday evenings


Please ask at dispensary for further information and to be added to the delivery service.


We trust we will improve our service to our patients this way.


We would like thank Pat Pickard for all those years that she has assisted us out of the goodness of her heart with the Staxton clinics and prescription collection service.


 

Patient Advice & Support

Patient Advice and Support Service The Patient Advice and Support Service (PASS) is delivered by the Scottish Citizens Advice Bureau (CAB) Service. The service is independent and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland. It aims to support patients, their carers and families in their dealings with the NHS and in other matters affecting their health.

The service promotes an awareness and understanding of the rights and responsibilities of patients. It also advises and supports people who wish to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.

The Patient Advice and Support Service will: 

  • Help clients understand their rights and responsibilities as patients
  • Provide information, advice and support for those wishing to give feedback or comments, raise concerns or make complaints about health care delivered by NHS Scotland.
  • Ensure clients feel listened to, supported, and respected when raising concerns about difficult experiences
  • Work with the NHS to use feedback to improve NHS service provision.

The Patient Advice and Support Service also provides general advice and help on a range of issues, such as housing, employment, benefits or money worries. Support with these issues can have a positive impact on the health of clients. Clients can also access information and advice on how to access health and community services that offer additional support with health care needs. The service is a valuable resource for frontline NHS staff because it offers a wide range of support for patients in relation to health and health care.

How to contact the Patient Advice and Support Service

The Patient Advice and Support Service can be accessed through any Scottish citizens advice bureau.  You can find your local bureau by using the search facility at the top of this page. There is more information about the service at www.patientadvicescotland.org.uk/ 

Related publications: 

pdfPatient Advice and Support Service (PASS) leaflet

pdf Patient Advice and Support Service briefing sheet



 
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