IMPORTANT CHANGES TO OUR DISPENSING SERVICES

We have recently reviewed our dispensing processes; due to the current pressures our team are experiencing.  To maintain a safe and efficient service for our patients we are making some slight changes.

From 1st August we are asking you to give us a minimum of 4 days from ordering your repeat medication to collecting them.  This means if you order your medication for example on a Monday then we will expect you to collect on Thursday.  Our dispensary team are not working on a weekend so please do not include a Saturdays or Sundays in those 4 waiting days.

Whilst some dispensaries have ceased any telephone ordering, we feel due to the rurality of our practice population this is important to maintain.  However, we will be reducing the telephone access for ordering prescriptions to between 10-12noon.

We have reinstated our outside post box at Sherburn meaning both practices can now receive your medication request slips when we are closed.

Both acute and repeat medications can easily be requested via the NHS app or via the online access via our website www.srpractice.co.uk (new users will need to complete a simple registration form available from reception), this means you do not need to make contact with the practice until you come in to collect your medication.

If you feel these changes may cause you difficulties then please discuss these with Carol, our Dispensary Manager, or a member of her team and we will work together to resolve any concerns you may have.

Thank you for your understanding and continued support.

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